Queue for electric cooperatives

Built for the days the whole barangay comes to pay

Member-consumers take a number at the door and wait under a roof instead of in the sun. Every teller window calls from the same line.

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Queue

The waiting room today

What the line costs you

Disconnection deadlines create one enormous day

The office handles a month of traffic in forty-eight hours, and the line goes out the door and along the road.

Payments, applications, and complaints share a queue

A thirty-second bill payment sits behind a new service application, and both customers are unhappy about it.

Members travel a long way to stand in line

Somebody who rode in from a far barangay cannot afford to lose their place for lunch or a rest.

How Queue fits

Separate the transactions, keep one line

Give each window the services it handles. Bill payment windows only see payment customers, while new connections and complaints go to the windows that handle them. There is still one line and one set of numbers.

Open extra counters on due date and close them again after, without reorganising anything.
Members can join from their phone before they arrive at the office.
A large wall display with a chime on every call, readable across a full hall.
Set aside a member who stepped out and call them back later without losing their turn.

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FAQ

Questions from electric cooperatives

Does this connect to our billing system?: No. It manages the wait, not the transaction. Your billing and collection systems are untouched.
Can we prioritise senior citizens and PWDs?: Yes. Your staff controls the order of calls from the dashboard, so a priority member can be called next.
What about members who do not have a smartphone?: Staff adds them to the same line as walk-ins, and they follow the wall display like everybody else.

More answers on pricing and the free trial.

Other lines

Queue runs the same way everywhere

Different rooms, same problem. One line, however many counters serve it.

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